Refund & Cancellation Policy

Effective Date: June 30, 2026 · Grievance Officer: S. Choudhary

typinggrid.com sells access to digital software licenses (typing test passages, simulated examination conditions, and performance metrics). Because this content is delivered immediately and digitally upon purchase, sales are final.

1. Exam Mode Pack (₹49) — No Refunds

Once payment is confirmed and your access is activated — specifically the Exam Mode Pack (₹49 for 30 Days) — your account is granted immediate unlimited access to use All Previous Days' Paragraphs and Sound Simulators. Because of the immediate delivery and consumption of this low-cost service, no refunds, cancellations, or validity transfers will be issued for this pack.

2. Exceptions & Duplicate Payments

Refunds are issued under the following direct conditions:

Duplicate Payment: If the same order is charged more than once due to a technical failure, the duplicate amount will be refunded in full within 5–7 business days.
Payment Captured but Access Not Granted: If your payment is confirmed by Razorpay but your account access is not activated within 24 hours, you are entitled to either a full refund or manual activation at your choice. Contact us at jkexamgrid@gmail.com with your payment ID.

Refund requests for double charges or non-activation must be submitted within 7 calendar days of the transaction date.

3. Validity Policy

All packages remain valid for their stated access duration (30 Days for the Exam Pack starting from the exact transaction timestamp). Access will automatically expire at the end of the duration, and there is no automatic renewal.

5. Cancellation & Subscription Policy

typinggrid.com does not offer recurring monthly subscriptions. All plans are one-time payments. Access simply expires at the end of the validity period. There are no cancellation fees because there are no auto-renewing cycles to terminate.

6. Chargeback & Dispute Policy

If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to permanently suspend your typing portal account pending resolution. We strongly encourage you to contact our support team first at jkexamgrid@gmail.com — most issues can be resolved within 24 hours.

7. How to Request a Refund

For eligible refund requests under Section 2 or 3, please contact us with the following details:

Registered email address on typinggrid.com
Razorpay Payment ID (begins with pay_)
Screenshot of the payment confirmation and any technical error logs
Description of the issue

Email: jkexamgrid@gmail.com
Subject line: Refund Request — [Payment ID]
Response time: within 2 business days.